24/7
Call Center Services
24/7 Call Center Services
Delivering Seamless Customer Support
That Drives Loyalty
In this fast paced world, customers’ needs keep changing – and good call centre support adapts accordingly. Salestron media not just analyzes and amend its processes to offer human-first service solutions that align with your growth, it helps bring in a new customer pool from various platforms by turning daily interactions into love for your brand.
24/7 Call Center Services That Keep Your Business Always-On
Your customers don’t stop after 6 PM. Why should you support?
At SalesTron Media, we provide 24/7 call center services so your business can offer real-time help, sales support, and technical assistance even after hours, on weekends, and during holidays.
Whether you’re missing leads while your team sleeps, struggling with international time zones, or simply want to improve customer satisfaction—we’ve got you covered.
Why Do You Need 24/7 Support? 100
Here’s what we hear from clients before they work with us:
- We lose leads overnight because no one’s available to answer.
- Customers leave negative reviews when we’re closed.
- Our competitors offer 24×7 chat. We don’t. We’re losing out.
Sound familiar?
Today’s customers expect immediate answers not voicemails or delayed replies. With SalesTron’s always-on call center, you can capture every opportunity and resolve issues faster.
What We Offer: Round-the-Clock Support Services
Here’s exactly what you get when you partner with us:
Inbound Support
- Your customers will never have to wait for assistance with our 24/7 inbound support. Whether they are placing an order, booking an appointment or asking general questions, our expertly trained agents will deliver timely and accurate help, with care.
- We can support a variety of industries, including e-commerce, SaaS, healthcare, and real estate, with customized scripts and workflows that maintain your brand voice.
- Whether you’re customer is reaching out late on a Friday night with product questions, or they want to schedule an appointment, we are there to provide instant support regardless of your customer’s time zone.
Outbound Support
- With our outbound support services, we are not waiting for the customer to come to you – in fact, we are doing the opposite. Our agents will manage structured follow-up communications with leads and customers to re-engage potential buyers or get customer feedback through a live phone call.
- Each call is tracked through your sales or service goal to ensure every contact has value. Whether we are nurturing prospects, or a simple check-in with existing clients, we help make engagement happen and provide the right “nudge”.
Multi-Channel Availability
- Your customers use more than one platform – and so do we. SalesTron enables you to engage on any number of channels including phone, live chat, email, WhatsApp and SMS.
- Through our omnichannel experience, customers can initiate contact through the channel of their choice, receiving the same quality support regardless of their chosen platform.
- All channels are linked to your CRM or ticketing system for streamlined customer communication and quicker response times.
After-Hours & Weekend Coverage
- We keep your business open – even when your office is closed. Our after-hours and weekend service fills in the missing hours between you and your customer’s availability.
- We will answer queries received at night, even hold support during public holidays and accommodate timely responses to global time zones, ultimately providing uninterrupted service to enhance customer satisfaction and maintain your brand reputation.
Emergency & Overflow Support
- When your internal team is swamped, we can jump in without sacrificing quality of work. No matter if it’s a product launched, a holiday sale, or unplanned downtime – our agents will take on excess volume so spikes in call volume or chat volume is managed seamlessly.
- We help reduce wait times, keep SLAs, and help make sure your support operations run smoothly during the busiest times!
Technical Support (L1/L2)
- Our technical support services are perfect for SaaS companies, subscription platforms, and digital services in need of 24/7 support assistance.
- We provide Level 1 support for general troubleshooting and user assistance and Level two support for more technical inquiries.
- From password resets, to platform walkthroughs, our trained tech agents will resolve requests quickly, and will only escalate when necessary, keeping customers happy and your internal dev teams off your back.
Industries We Serve
We work across industries that depend on 24/7 interaction:
- E-commerce: Customers are very eager when they order online, be it for receiving or exchanging orders. Our customer support team ensures 24/7 availability to help customers with tracking, exchanging and other product related queries.
- SaaS/Tech: Timely support allows SaaS Users to be productive doing what they do best. We offer you immediate support for onboarding, login issues, password resets, or common feature troubleshooting. The tech-driven agents we employ operate as your support team, providing customers with fast, useful answers that minimize churn and instill engagement with your product any time of the day or night.
- Healthcare: Patients don’t maintain a 9-to-5 schedule, and neither do we. Our agents assist your patients with scheduling appointments, performing after-hours follow-ups, and any other inquiries. Whether it’s a patient checking timings or confirming a report, we provide prompt and HIPAA-compliant patient support to keep your practice professional and responsive at any hour of the day or night.
- Finance & Insurance: Financial inquiries don’t have set office hours. We provide 24/7 service for payments, claims, renewals, and billing questions. Our trained agents provide accurate, compliant information and clarity on every call – which allows your customers the power and understanding to navigate their financial lives in confidence – 24/7, including weekends and after hours.
- Hospitality/Travel: Plans change, often without notice. We assist customers with changes to booked services, cancellations, and travel document questions in real time. After hours changes to a reservation or a last minute redefining of the itinerary is one of the easiest ways we provide timely customer service that enhances the visitor guest experience.
- Real Estate: House hunting is a tedious job and most people wouldn’t wanna wait. Our proactive team provides extensive property info, helps schedule property viewings, even on the weekends. Our team ensures that every lead is answered quickly, giving your real estate business the responsiveness it needs to close deals faster.
- Education: Finding the right institute for students can be daunting with so many places to choose from. Salestron media provides students with detailed information on courses, fee structure, campus environment, and career opportunities making it easier for them to choose your institute with confidence.
How Our 24/7 Call Centre Works
Step 1: Onboarding & Script Setup
Understanding a brand before selling it is crucial, or it just won’t connect. We get our team to train and learn your business thoroughly, integrate that knowledge with our techniques and finally work with your helpdesk or CRM – ensuring a seamless handover without disrupting your existing customer service processes.
Step 2: Go Live with Trained Agent
After thorough training, the team is more than ready to be deployed. They are confident with attending calls, handling customers, solving issues and converting leads. We offer all shifts which means your customers are never left unattended, making their overall experience satisfactory.
Your 24/7 team starts answering, supporting, and routing calls as per your workflows.
Step 3: Track Results in Real-Time
While our team works, you get to be in complete control with access to live dashboards and in-depth daily reports. We keep track of response times, CSAT, volumes and resolutions – sharing insights on a daily, weekly and monthly basis. We keep our operations transparent and optimised – allowing you to exactly know how well your investment is working.
Stay in control with live dashboards and detailed shift reports. We track call volumes, response times, resolutions, and CSAT—sharing daily, weekly, or monthly insights. With transparent reporting and continuous optimisation, you always know how your support team is performing, without managing them yourself.
You stay in control—without managing shifts or late-night staffing headaches.
What Makes SalesTron Different?
- Multilingual Support – Serve your clients globally, free from barriers. Whether you choose to offer your customer support in your customers’ native languages or not, our agents speak multiple languages fluently. This not only establishes better relationships and improves first call solution rates, it also means that language is never an excuse for frustration or a lost sale.
- Integrated Reporting – Understand the performance of your support operation with real-time information using customizable dashboards and automated reports. Daily, weekly and monthly reports summarize your key performance metrics; call volumes, average handle time, resolver rates, and CSAT. You will be in the loop and in control, with full transparency into what is happening in your support operation.
- Flexible Scaling – Draft a team according to your operational scale and build from there. This flexibility helps your operations as well as budget expenditure be efficient. Growing a team eventually also helps build a managerial flow, all taken care of by my Salestron media while keeping you in loop.
- Tool Integration – our tool experience stretches to all important software including Salesforce, Zoho, HubSpot, Intercom, Freshdesk & more. This prerequisite helps our agents integrate with your system without troubles and work within your preferred tools to follow escalation paths, manage tickets, and log interactions, all while keeping your data centralised and secure.
- Uptime Guarantee – Since we offer all shifts, you get to enjoy 99.9% availability, including day, night and holidays. We offer non-stop support services at times of peak-traffic and even emergencies, making it highly reliable. With us, you will never hear that your customer had to wait or send their query to the voicemail.
What Makes SalesTron Different?
We work with customer emails, chats, calls, and messages – both day and night – ensuring that your customers are never left unanswered.
With every new project, our agents get themselves trained on your scripts, escalating issues within team ranks and submit detailed reports.
We go live as soon as the tools and scripts are handed over to us. While both are subjective, it takes as little as 3-5 days.
Yes, we do offer both dedicated teams (exclusive agents) and shared teams (cost-effective).
Let's Stay Open, Let's Stay Connected
Elevate your customer support to the next level with SalesTron Media’s 24/7 Call Centre Services. Contact us today to explore how our round-the-clock support can make a difference for your business.